FAQ: Frequently Asked Questions

All the answers to the most common questions about buying dance shoes at Dansezo.

Promotions

How do I get 10% off when I buy two items?
Add at least two items to your cart: the automatic 10% discount applies to eligible products, no code needed. It cannot be combined with other discounts.

Shoe Sizes and Fit

Do your shoes run true to size?
Fit varies depending on the model and the manufacturer. Check the sizes offered on the product page and our size guide. If in doubt, contact us before ordering.

What should I do if I'm between two sizes?
Measure both feet and check the model-specific guidance when available. Avoid automatically sizing up or down; contact us for advice.

Do you offer half sizes?
Some styles come in half sizes. Check the options shown on each product page to see which sizes are actually available.

Shipping

How long will it take to receive my order?
Approximately 8 to 12 business days in total from payment to delivery, including processing time.

Is shipping really free?
Yes. In Europe, shipping is free from €50 (€4.90 below that). Elsewhere, the threshold and rate depend on the zone: from €5.90 (free from €60) in Asia to €9.90 (free from €80 or €90) for the French overseas territories, Latin America and Africa. Full details are on our Shipping page.

Returns and Exchanges

Can I return a shoe if it doesn't suit me?
Yes, within 30 days, as long as it has not been worn outdoors. More info.

Is exchanging for a different size free?
Yes, your first size exchange is free. If the size doesn't fit, email us within 30 days of receiving your order at contact@dansezo.fr with your order number: we'll send you the right size of the same model free of charge, with no need to send back the first pair (once per order). For a refund, you can still return the shoes within 30 days, with return shipping costs at your expense.

Quality and Care

How should I care for my dance shoes?
Brush the suede sole with a crepe brush after every session. For the upper, a soft, slightly damp cloth is enough. Avoid chemical products.

How long do the shoes last?
With regular use (2-3 sessions per week), expect 18 to 30 months depending on the model and how well they are maintained. Suede soles can be replaced by any specialist cobbler.

Can they be worn outdoors?
It depends on the sole and the intended use of the model. Suede soles designed for the dance floor are generally not suitable for asphalt; check the guidance for your pair before wearing them outdoors.

Level and Choosing the Right Shoe

I'm a beginner. What heel height should I choose?
For salsa/bachata: 5-6 cm. For ballroom dancing: 5 cm. For classical: no heel, canvas or leather ballet shoe.

I have wide feet. What do you recommend?
Browse our Wide Feet selection and check the width options and guidance for each model before choosing.

Payment and Security

What payment methods do you accept?
The payment methods actually available for your order are shown at the secure checkout step, depending on your country and device.

Can I pay in installments?
If an installment payment option is offered for your order, it will appear at checkout along with its terms. Its availability is not guaranteed.

Brands and Choosing Your Shoes

Which brands specialize in dance shoes?
The major specialist brands are Werner Kern and Anna Kern (Germany), Diamant (Germany), Capezio (United States), Bloch (Australia) and Repetto (France, especially for classical dance). Dansezo selects dance shoes made by partner workshops, at more affordable prices. Full comparison: dance shoe brands compared.

Which French brand specializes in dance shoes?
Repetto is the best-known French brand, especially for ballet slippers and pointe shoes for classical dance. Dansezo is a French online shop: our shoes are not made in France, but customer service, returns and advice are provided in French.

What are dance shoes called?
It depends on the dance: ballet slippers, demi-pointes and pointe shoes for classical, jazz shoes, ballroom shoes (pumps with a suede sole), Latin sandals for salsa and bachata, tap shoes for tap dancing, boots for country.

What shoes should I wear to go out dancing?
For salsa, bachata or rock at a social dance, choose a shoe with a suede or smooth leather sole, so you can spin without catching, with a strap that holds your foot in place. Avoid sneakers with rubber soles, which block pivots. See our salsa shoes.

Does Decathlon sell ballroom dance shoes?
Few: its Starever brand mainly targets classical and jazz. A few ballroom and salsa shoes are sold by partner sellers on its marketplace, with a limited choice of heels. Our guide compares the options: Decathlon, Intersport or a specialist brand.