FAQ: Frequently Asked Questions

All the answers to the most common questions about buying dance shoes at Dansezo.

Promotions

How do I get 10% off when I buy two items?
Add at least two items to your cart: the automatic 10% discount applies to eligible products, no code needed. It cannot be combined with other discounts.

Shoe Sizes and Fit

Do your shoes run true to size?
Fit varies depending on the model and the manufacturer. Check the sizes offered on the product page and our size guide. If in doubt, contact us before ordering.

What should I do if I'm between two sizes?
Measure both feet and check the model-specific guidance when it is available. Avoid automatically sizing up or down; contact us for advice.

Do you offer half sizes?
Some items come in half sizes. Check the options shown on each product page to see which sizes are actually available.

Shipping

How long does it take to receive my order?
Approximately 8 to 12 business days in total between payment and delivery, processing time included.

Is shipping really free?
Yes. In Europe, shipping is free from €50 (€4.90 below that amount). Elsewhere, the threshold and the rate depend on the zone: from €5.90 (free from €60) in Asia to €9.90 (free from €80 or €90) for the French overseas territories, Latin America, and Africa. Details are on our Shipping page.

Returns and Exchanges

Can I return a shoe if it doesn't suit me?
Yes, within 30 days, as long as it has not been worn outdoors. More info.

Is exchanging for a different size free?
We do not offer direct exchanges. To change size, return the product within the 30-day period, then place a new order. Return shipping costs are the customer's responsibility, except in case of a defect or an error on our part.

Quality and Care

How should I care for my dance shoes?
Brush the suede sole with a crepe brush after every session. For the upper, a soft, slightly damp cloth is enough. Avoid chemical products.

How long do the shoes last?
With regular use (2-3 sessions per week), expect 18 to 30 months depending on the model and how well they are maintained. Suede soles can be replaced by any specialized cobbler.

Can they be worn outdoors?
It depends on the sole and the intended use of the model. Suede soles designed for the dance floor are generally not suitable for asphalt; check the guidance for your pair before wearing them outdoors.

Level and Choosing

I'm a beginner, which heel height should I choose?
For salsa/bachata: 5-6 cm. For ballroom dancing: 5 cm. For classical: no heel, canvas or leather ballet slipper.

I have wide feet, what do you recommend?
Browse our Wide Feet selection and check the width options and guidance specific to each model before choosing.

Payment and Security

What payment methods do you accept?
The payment methods actually available for your order are displayed at the secure checkout step, depending on your country and your device.

Is it possible to pay in installments?
If an installment payment option is offered for your order, it appears at checkout along with its terms. Its availability is not guaranteed.